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Definition of agency : 1. The faculty of acting or of exerting power; the state of being in action; action; instrumentality.
2. The office of an agent, or factor; the relation between a principal and his agent; business of one intrusted with the concerns of another.
3. The place of business of am agent.

Synonyms:

delegacy, force, berth, performance, role, assurance, operation, substance, way of life, firm, billet, fashion, spot, arm, mechanism, influence, instrumentation, representation, procedure, office, federal agency, authorisation, chest, authorization, post, style, mean, business, position, dominance, potency, chest of drawers, execution, authority, self-confidence, part, dresser, way, theatrical, function, office staff, result, situation, confidence, department, government agency, mode, division, auspices, business office, mental representation, sureness, elbow room, manner, power, company, self-assurance, internal representation, theatrical performance, direction, action, room, place, wing, organ, branch, bureau, path, histrionics, sanction, effect, say-so

emissary, middleman, instrument, actor, delegate, liaison, attorney, go-between, deputy, intermediary, operative, factor, representative, ombudsman, alternate, lieutenant, executor, mediator, agent, surrogate, substitute, proxy, vehicle, impresario, auxiliary, appointee, broker, second

empowerment, conductor, machinery, instrumentality, lieutenancy, means, delegation, deputation, medium

assistance, relief, encouragement, service, sustenance, aid, attendant, ministration, motivation, support, help, endowment, mothering, avail, benefit, facilitation

consignment, embassy, committee, commission, mission, subcommittee, organization

intermediate, implementation, intervention, mediation, tool, expediency

Usage examples:

• Although the Canada Company, which is still in existence, was an important agency in the settlement of the province of Upper Canada, its possession of immense tracts- some of them, the Huron Block, for instance, locked up for years- was for a time a great public grievance. - "Lord Elgin", John George Bourinot.
• " You are standing," replied Northover, " in the office of the Adventure and Romance Agency, Limited." - "The Club of Queer Trades", G. K. Chesterton.
• He recalled the joy of the earlier correspondence, in which he had been his natural self, pleading, arguing, planning; showing all the eagerness- the sincere eagerness- there was in him, to make a decent job of his agency, to stand well with his new neighbours- above all with " one slight girl." - "The Mating of Lydia", Mrs. Humphry Ward.